Roodepoort, South Africa – PNA would like to notify its valued customers of an urgent product safety recall concerning the following product currently available in PNA stores across South Africa:
Product: Teddy Playdough
Barcode: 6009705682775
Batch Code: IVI4TS
It has been brought to our attention that a customer discovered foreign material, including shards of glass, in a unit of the above-mentioned product upon opening it. Customer safety remains our highest priority, and we take all product quality concerns extremely seriously.
Following notification of the incident, the supplier, KV Art (Dala), immediately initiated an investigation into the matter. As a precautionary measure, and pending the outcome of the investigation, a recall has been issued for all products matching the above barcode and batch code.
“We sincerely apologise for any concern and inconvenience this situation may cause our customers,” said a PNA spokesperson. “The safety and wellbeing of our customers are of utmost importance, and we are working closely with our supplier to ensure that the matter is thoroughly investigated and addressed.”
Customers who have purchased the affected product (Batch Code: IVI4TS) are advised to discontinue use immediately and return it to any PNA store, together with proof of purchase where available. Our store teams will assist customers in accordance with PNA’s returns and product quality policies
PNA has removed the affected stock from sale and is cooperating fully with KV Art (Dala) during the investigation. Should additional information or affected batch numbers become available, customers will be informed accordingly.
We appreciate the understanding and cooperation of our customers while this matter is being resolved and remain committed to maintaining the highest standards of product quality and safety.
Customer Enquiries
Customers requiring further information are encouraged to contact PNA Customer Services:
Email: [email protected]
Telephone: +27 11 672 4391
Our team will be happy to assist you.
Thank you for your understanding and continued support of PNA.
PNA South Africa
About PNA
PNA is one of South Africa’s leading stationery, arts and crafts, educational, and office-supply retailers, committed to inspiring creativity, learning, and organisation through quality products and exceptional customer service.