VISION
South Africa's favourite Art & Craft Materials, Stationery and Educational Books dealer.

VISIE
Suid Afrika se gunsteling handelaar van Kunsbenodigdhede, Skryfbehoeftes en Opvoedkundige Boeke.

MISSION
In order to achieve this, we commit ourselves to:

• Outstanding customer service
• The promotion of family values
• The cultivation of satisfied, willing and able employee
• Integrity in all dealings

MISSIE
Die effektiewe en doeltreffende nasporing en bemarking van 'n uitgebreide en markverwante reeks kunsbenodigdhede, skryfbehoeftes en opvoedkundige boeke teen mededingende pryse.

Ten einde dit te bereik verbind ons onself tot:

• Uitstaande klientediens
• Die bevordering van familiewaardes
• Die ontwikkeling van tevrede, bereidwillige en bekwame werknemers
• Onkreukbaarheid in alle transaksies
  

HOW IT ALL BEGAN

The PNA franchise brand was established in 1992. Since then PNA received a FASA award as well as several shop-sa awards over the years. PNA has 54 stores country-wide and is well known for its family and Christian values.

WHAT MAKES PNA SO WELL POSITIONED FOR GROWTH?

• All stores are owner managed
• Owners have their businesses' interest firmly at heart
• The stores offer personalised customer service
• Decision making is quick and effective
• There is a clearly defined market in which PNA can grow

ACHIEVEMENTS OF PNA

• PNA stores achieved a turnover growth (year on year for 2011/2012) of 12.02%
• Stores as old as 11 years have achieved 87% growth
• PNA has become a highly recognized brand
• Winner of shop-sa awards

Ultimately PNA is aimed at growing continuously. This will be achieved through partnership with:

• Current and new franchisees
• Customers
• Suppliers
• Bankers
• Marketing agents and
• Landlords

HEAD OFFICE CONTACT DETAILS

Franchisor Office:	Tel	(011) 672 4391
	Fax	(011) 672 3059
Physical Adress:	526 Ontdekkers road
	Florida Hills
	1716
Postal address:	P O Box 122
	Florida Hills
	1716
Management Team:	Group General Manager - Herman Botha National Store Development Manager - Deon Davie National Franchise Manager - Andre Cloete
Product Team:	Books & Stationery Coordinator - Engela Henning Art & Crafts Coordinator - Linda Rose