OUR VISION

To be the preferred, one-stop stationery, books and art material retailer in Southern Africa.

OUR MISSION STATEMENT

Efficient and effective sourcing and marketing of an extensive and market-appropriate range of fit-for-purpose stationery, books, arts and crafts materials and related products and services at competitive prices.

In order to achieve this, we commit ourselves to:

- Outstanding customer service
- The promotion of family values, as well as
- The cultivation of satisfied, willing and able employees

HOW IT ALL BEGAN

The PNA franchise brand was established in 1992. Since then PNA received a FASA award as well as several shop-sa awards over the years. PNA has stores country-wide and is well known for its family and Christian values.

WHAT MAKES PNA SO WELL POSITIONED FOR GROWTH?

• All stores are owner managed
• Owners have their businesses' interest firmly at heart
• The stores offer personalised customer service
• Decision making is quick and effective
• There is a clearly defined market in which PNA can grow

ACHIEVEMENTS OF PNA

• PNA stores achieved a turnover growth ( year on year for 2007/2008) of 25%
• Stores as old as 11 years have achieved 87% growth
• PNA has become a highly recognized brand
• Winner of shop-sa awards

Ultimately PNA is aimed at growing continuously. This will be achieved through partnership with:

• Current and new franchisees
• Customers
• Suppliers
• Bankers
• Marketing agents and
• Landlords

HEAD OFFICE CONTACT DETAILS

Franchisor Office:	Tel	(011) 672 4391
	Fax	(011) 672 3059
Physical Adress:	526 Ontdekkers road
	Florida Hills
	1716
Postal address:	P O Box 122
	Florida Hills
	1716
Management Team:	Group General Manager - Herman Botha National Operations Manager - Deon Davie Franchise Manager - Andre Cloete